Payment arrangement

[collinslvl9]

I fell behind on my payments due to well..Life. 

I contacted Verizon on Saturday, October 12 where I was given a payment arrangement and was assured  that my services would not be terminated. 

Monday, October 14 I received a text Message that implied my service was going to be interrupted so I contacted Verizon again who assured me that this was not the case and the payment arrangement has been scheduled and I took screenshots of the conversation because something didn’t seem right.. imagine my surprise when my phone is shut off you can’t contact anybody so I reached out to the social media on Facebook. Jennifer was very helpful saw that there was a payment arrangement and was  helping me  over the past six hours until I had a customer service supervisor scolded me. I cannot make this up. 

A representative reached out to me via Facebook tonight pretty much told me tough. He also told me that I am not allowed to speak to corporate or anyone in corporate….Nice! He also told me that I actually had to pay the entire amount now or else my  service will not be restored. The only reason I want to speak to corporate besides filing a complaint is I wanted to have one person I could be in contact with instead of getting switched back-and-forth,. Verizon went anvice and  beyond  to show  your customers you could care less. 

[vzw_customer_support]

Hello, collinslvl9, thanks for reaching out about yoru account status. We certainly understand things can happen from time to time and we're always here to help with your payment. We can understand it's important to get yoru service reconnected ASAP. So we can better assist, we will be reaching out via Private Message.

-Lauren