Payment investigation re. NFL Sunday Ticket - still no resolution!!

[Lizbit777]

I purchased a new Pixel phone last fall and was sent an email (which I still have) offering me a free season of NFL Sunday Ticket… assuring me I would never be charged the $449 cost.  Shortly thereafter my credit card was indeed charged for $449. I have reached out multiple times for assistance with this and been told it would be handled.  In fact the first person I spoke to said that oh yes a bunch of people had that same issue and they’d be fixing it soon. I finally also opened a payment investigation…on 12/27/23. The customer support person told me I’d hear back in 3-5 days and it is now February!  So I’ve been paying interest on a $449 charge I should never have received… since September.  It is crazy.  If I weren’t going to be on the hook for the remainder of the phone I got in last year I would absolutely leave Verizon at this point. I have never had so much trouble resolving a wrongful charge!  Below is the email I got that started this whole mess:

We're happy to let you know that your purchase makes you eligible for the NFL Sunday Ticket from YouTube and YouTube TV, on us.   Redeem your NFL Sunday Ticket on YouTube offer within 60 days. Here’s how:   Sign in to your My Verizon account and select the NFL Sunday Ticket tile at the top of the page to get started. Accept the terms and conditions on the next page, then continue to +play to choose your offer. Complete the enrollment in +play. Your billing address and payment method will be required, but you will not be charged for this season of the NFL Sunday Ticket as long as you remain qualified. Finally, select the NFL Sunday Ticket banner at the bottom of the page to log into or create your YouTube account to complete and finish activation.   What is +play?   +play is a Verizon platform that lets you centralize all your subscription services. Your NFL Sunday Ticket subscription will be managed in +play, where you will always have the option to browse, buy and centrally manage other subscriptions if desired.   Although a payment method will be required for your +play account, this season of NFL Sunday Ticket is truly on us -- there is no cost to you as long as you remain qualified.

If you’ve already redeemed your offer, please disregard this notice.

[vzw_customer_support]

Oh, no! We are truly sorry to see you in this dilemma. We know the importance of managing your offers, especially if they have not been honored. Verizon is here to help.

 We sent you a Private Message, please review at your earliest convenience.

~Gilbert