Payment method

[Caressaj]

Once my auto pay has been declined I try to pay my bill the very next day with the only card I have on file and it says I need a new payment method. How do I bypass this and use the same payment method to pay my bill I now owe a late fee And A reconnection fee

[SynthpopAddict]

Hi, unfortunately, if an autopay is declined for some reason, you won't be allowed to use autopay for 6 months.  I personally feel that if it was a one time thing, you should get a little leeway, but I've got no say in the rules.  You will have to use the one-time bill pay site for the next few months until the system lets you sign back up for autopay, or pay your bill in person at a corporate Verizon store.

One time bill pay site (doesn't require logging into My Verizon):

https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/

[vzw_customer_support]

Hey there, Caressaj, we can take a closer look at your account. So we can better assist, we will be reaching out via Private Message.

-Lauren

[Ann154]

Is there a reason why you don't want to add another payment method? 

[SynthpopAddict]

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@Ann154 wrote:

Is there a reason why you don't want to add another payment method? 

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The OP said they don't have another payment method.

[Ann154]

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@SynthpopAddict wrote:

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@Ann154 wrote:

Is there a reason why you don't want to add another payment method? 

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The OP said they don't have another payment method.

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They didn't say they didn't have another payment method. They just said they didn't have another payment method on file. Most of the time, I only have one payment method on file as any that I have added and don't use for six months gets dropped from the system.