Payment of more than $1,000 for a student per month

[Stasiiya]

On October 11, 2025, I placed an ONE order to transfer  my lines from T-Mobile to Verizon under 

The estimated monthly payment first month with an activation fee  $313.54 and $330 payment immediately, which I paid. 

Unfortunately, after completing this order, I encountered numerous issues: first, with delays in phone delivery, and then with activating the lines. I spent several days on the phone with customer support, often waiting for many hours, before all four lines were finally activated. However, one line is still incorrectly showing “Activation – In Progress”, even though it is fully operational.

The most disappointing part is the billing. Instead of the agreed-upon monthly payment of the first month with an activation fee  $313.54,  I received two separate bills — one for $143.64 and another for $556.73. And they billed me for September, although I came in mid-October; it's crazy.  I'm a student, and now I don't know what to do with this. I thought I was getting better, but in the end, it was just disappointment.

[Stasiiya · Accepted solution]

Today I spoke with Amanda (Executive Office of Verizon) — she’s amazing! She helped adjust my bill.  I’m very grateful, thank you so much!

[vzw_customer_support]

We are here to help with your billing concerns asap. To better assist, I'll be sending you a PM. 

~Maria