Pending Order Won't Go Away
Contributor - Level 3


I realize this is a peer to peer forum, but I am hoping a moderator will escalate this issue to a specialist or that someone can offer some help if they had a similar experience.

I cannot make any changes to my account online because it says I have a pending order. This has been very frustrating.  I had this issue in the past, and it was tied to equipment that I had returned and it was never cleared in Verizon's system.  A few weeks ago I returned equipment, so I am wondering if this is the same issue?  If so, why does this happen when returning equipment?  

Surely someone at Verizon should know how to clear this order from the system? This has been beyond frustrating and I am getting tired at the lack of a solution.  My contract ends soon, and I would like to look at new offers online, but I can't because of the pending order.

If anyone has had a similar experience but were able to get the order cleared, please let me know what Verizon Department was finally able to do so. If there is a moderator reading this, please escalate this issue. Thanks.

Re: Pending Order Won't Go Away
Moderator Emeritus

Hi MiMeQu,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.