I have had a pending order on my account for since August. I can't make any changes online. I have tried to get them to remove a preimum channel every month. Every time I call, they give a credit and open another ticket. I just had it with them. They screwed up my Quantum Upgrade and now are charging for Enhanced DVR service when it is supposed to free. It was a Thanksgiving Black Friday deal. Getting charged $272/month and getting crappy service is ridiculous.
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.