Phone purchase experience
Catscratch1
Enthusiast - Level 1
  • My family bought 3 phones over a year ago and none of the promotions or trade-ins have been applied to pur bill yet.  Countless hours in the store and on the phone trying to figure it out. Verizon refuses to honor their deals and we're stuck paying full price.  Absolutely the worst business I've ever dealt with!!!
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1 Solution
Catscratch1
Enthusiast - Level 1

It's been over a year, countless hours in the store and countless hours on the phone.  Verizon had no interested in helping and they lied to us repeatedly about taking care of the problem.  It's finally been fixed!!!  The people on this forum met with me in private chat rooms and got it taken care of (and were easy to work with)!  Thank you so much!!!

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3 Replies
vzw_customer_support
Customer Service Rep

We're sorry to read about the issue with getting the promotional trade in credits on your account. We're here to help. We're sending you a private note. ~Peter

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vzw_customer_support
Customer Service Rep

We're here to help with your promotional trade in credits. We do need account information so please reply to this message. ~Peter

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Catscratch1
Enthusiast - Level 1

It's been over a year, countless hours in the store and countless hours on the phone.  Verizon had no interested in helping and they lied to us repeatedly about taking care of the problem.  It's finally been fixed!!!  The people on this forum met with me in private chat rooms and got it taken care of (and were easy to work with)!  Thank you so much!!!