I had my phone service suspended because I got behind on my bills . I’m a single father raising two young boys , so it is not uncommon for this to happen now and then . Verizon without warning suspended my service, I made the payment needed to have it restored two days later and then exactly one week after restored service they have suspended it again and once again without any warning. This is absolutely disgusting. At least give people notice, you never know someone’s situation . I’m not only a single father raising, but I suffer from a disability. If I had notice , at least I could have made a payment arrangement.
We understand that it is important to get these billing notifications. I'd recommend ensuring that you have opted into alerts through your My Verizon Account online. Steps to do so can be found here https://www.verizon.com/support/knowledge-base-205636/ For additional information about billing and payment arrangements you can also visit https://www.verizon.com/support/pay-bill-faqs/
-Katie
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