Plan information

[jelena18400]

In April Verizon promised if I stayed and not switch to AT&T that my monthly bill will be $145-ish for 3 years. So I signed on. The second month my bill increased to almost $160. I contacted Verizon in July and was informed that my teacher discount was incorrectly applied initially (I. E. Stacked twice).This was the initials rep’s error NOT mine. My only mistake was signing the $145ish contact and believe that the representative knew what they were doing.  Since this was the info i used to base my decision to stay with Verizon as  means to “make it right” I was promised a one time credit of $540 (36 months x$15). Since July, I have called every month about the credit and received contradicting info and no promised credit. Today a manger  was incredibly rude and dismissive and he informed me that even though the sales representative made a mistake back in April the error has been corrected and my new bill is correct and I am not going to get the promised one time credit. Moreover, to “make it right” he was going to give me a one time $12 credit. Not only did I find this insulting but his approach was very dismissive and no accountability was taken for 4 months of following up on a monthly basis and being told different things. As a 13 year loyal customer this is completely unacceptable. Verizon please make it right.