My long-standing checking account was rejected for auto payment and no one will tell me why or how to fix it. Verizon customer service agents keep asking the same questions and have no authority to get to heart of or solve the issue. Early Warning Services says it's not their decision, they only provide the report that recommends a decision. EWS said they'd send me a copy of my report but never did. Both companies say contact my bank, which I did and there's no issue now nor has there ever been an issue with this account. I've gotten the run around for over a month. The most frustrating part is Verizon customer service REFUSES to escalate this and when they realize they can't solve it, they just abandon the conversation and I have to start all over with someone new. This is an endless cycle of frustration. Has anyone else solved this problem or know a way to get to someone who can actually do something?
We are sorry to read that you've been having issues with your account, we'll be glad to help out. When did this issue start? Have you made any changes to your account recently?
~Freddy
If you ever have a financial problem with Verizon, skip customer service and go straight to the financial team at 866-266-1445
After over five weeks and more than eight hours trying to work through customer service, a competent and kind customer service agent finally told me I needed to be working with the financial team. Customer service has no ability to solve a financial or payment issue. Wish they would have said that earlier!
Today, finally, a financial team supervisor was able to fix the problem .
The way Verizon customer service treated me should be a template for how NOT to treat a customer. They refused escalate the problem, wouldn't tell me who to talk to, and would abandon the text thread or call when they didn't have an answer and force me to start all over again with a new agent.
Please Verizon--look into the way you grade your customer service agents in other countries. Stop incentivizing them for low numbers of escalations. They refuse to get bad scores so they abandon the customer if they can't fix the problem and claim they were disconnected.
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