Poor Execution Of Install / Not honoring promises made during order

I recently moved my service from one home to another, about 1/2 mile apart.  Both were already serviced by Verizon FIOS.  I was not under contract thus making me eligible for new customer pricing at the new home and a $300 gift card.   The web order process confirmed this.  When I started the web order process, it stated that I could do a self install since both locations had FIOS and I already had equipment.  At checkout it stated I needed a tech visit.  Like most, I work so I called to avoid the tech visit.  The agent said no problem, confirmed I was eligible for new customer pricing plus gift card.  No tech visit necessary.  Great, I ordered.  Things didn't go as planned.  Service was not installed as promised, features still not working, and pricing agreed upon at time of order is not being honored.  I have spoken with many customer service reps and 2 "elite" customer service reps promising to resolve issue.  Several calls and emails have not solved the problem. Today I emailed elite team again.  Within 30 minutes I received an email reply asking for more information (did I mention I have wasted easily over 10 hours on the phone with customer service, each asking for a history of problem?).  I responded with an email history that listed my problems.  30 minutes to ask for more information but now over 6 hours waiting for a response.  POOR CUSTOMER SERVICE.  Had to come to this forum hoping that Verizon will honor their promise and fix the problems. 

Re: Poor Execution Of Install / Not honoring promises made during order
Moderator Emeritus

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