Premium Channel discount offer bait and switch
Enthusiast - Level 1

Submitted order to cancel premium channel on 1/5/2016.  Offer by Verizon popped up offering 50% discount for 12 months Order Number {edited for privacy} which advised Thank you your order has been submitted. Changes will appear in your next billing cycle.  An e mail with this summary and an estimate of your monthly bill within 24 hours.  I printed out this notice.  Never got the e mail and Verizon refusing to honor the offer. Part of the reason we renewed for 2 years three days later on 1/8/2016 was this offer.  Got back on Verizon and cancelled premium channel and the same offer for 50% discount for 12 months appeared which I accepted.  Verizon supervisor lied to me and claimed there was no such offer on my account.  Waiting to see if Verizon honors their 2nd identical offer or if they refuse in bad faith to honor it again.   This is not the 1st time Verizon has shown bad business practices. 

Re: Premium Channel discount offer bait and switch

Hi mattsonr2,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.