I’m tired of seeing my bill go up. A few dollars here and there, again and again. It seems minuscule to you, but it adds up over time. It adversely affects your customers. And for you, it’s profit, but you can’t say that outright, right?
One reason that I decided to add my kids to my plan was because the autopay discount was helpful. I’d like to know the reason for the cut. (There won’t be a straight answer, because we all know it’s greed, period). I’ve been with you guys for about 20 years. There seems to be no reward for loyalty. And there doesn’t actually have to be a reward. But it’d sure be nice if you wouldn’t take away benefits. As soon as there isn’t a contractual reason to stay with you, I will absolutely look at other options
A “contract” means nothing to them. If they can break their end of the deal then the contract should be “null and void “ and I should be free to shop around for another carrier without penalty.
I agree. I'm looking at other options now. After the discounts they took away from me because I had to buy my son another phone, which voided a special deal they had when I purchased our last two phones.... And now this $5.... I'm done. As soon as I can pay off the phones I have now, I'm switching carriers.
Yeah. I just got the same email basically stating that because I am not willing to change to a lesser plan for more money, not only am I being charged more for my plan, but now, my auto pay discount is being lowered to only $5, instead of $10. THIS IS NOT RIGHT! HONOR YOUR CONTRACT VERIZON!
For real. And now, I'm going through my bill again and being charged for the perks. Apple Music used to be free for my family, but had to change my daughter's plan so being charged the family music plan for just her because it's included for the rest of the family. Being charged 18.99 when it used to be included for Disney+, Hulu, and ESPN+ (didn't use that so didn't care), but being charged now. And half of the credit for autopay. I'm on hunt for a new provider. It's not even worth it to stay with Verizon anymore.
Agree 100%! 16 year customer here, same issue with autopay. I would have no problem with this change if it applied to every plan offered but it only effects me since I am on the Playmore plan. For any of you veterans, I noticed AT&T gives a 25% discount on their plans instead of the 10% Verizon offers, this is the direction I am heading with my business and would not have thought about it until this little autopay situation. Just not appreciating the way you are carrying out your business Verizon, especially with longterm customers.
Same situation.
I’ve been a Verizon customer for a while, and I’m really frustrated with the recent cut to my discount. There was no notification or explanation provided, making it feel like my money has been taken without any notice. This lack of transparency is unacceptable for a company of this size.
I have been a customer for over 25 years. This is a slap in the face. I will be leaving Verizon as soon as my current contract is up.. NO reward for loyalty and punishment if you do not switch to a more expensive plan ( I just changed to the most recent plan when I got my current phones) Sick of it
I agree!!!!!!, I have been with Verizon for over 10 years, and in the past year my bill increased 100.00 month. They wanted customers to switch to their "new plans". Paying more and getting less. So they raised rates and took away incentives for paperless and autopay. After feeling totally extorted and bullied I switched the plan and despite being very clear how unhappy I was about their business practices the rep tried to sell me more products. What on earth is wrong with them???
The same thing happened to us when we MADE THE MISTAKE of upgrading 1 of 5 phones on our family account last month. Our autopay "discount" now COSTS us an additional $25+/mo!!
NEWSFLASH TO VERIZON : kids grow into adults, and that's FIVE (5) SEPARATE customer accounts you're potentially losing in the future (not to mention the untold additional accounts possible when you extrapolate THEIR future households!!).
And, I didn't even mention the unethical way they FORCE YOU into a 3-YEAR CONTRACT with each FREE phone exchange, er, upgrade. Upgrades were once available every 18 months, then hovered at a fair & respectable 24-months for a while. BUT NOW, with Verizon's sneaky (& greedy) rate creep, there's not much of an upside for customers... Never mind that it just plain leaves a really bad taste in your mouth about their reputation.
Our HOUSEHOLD originally became Verizon customers bc for a while their network was, indeed, superior to other providers out there. That's no longer the case, however- - and all other things considered, there's no incentive for existing (loyal) customers to stay. So we've advised our kids that effective immediately there will be NO MORE UPGRADES with Verizon. Once we pay off the current ball and chains, we're pulling up stakes (and that includes the internet account we have with you too).
Hey Verizon Management : As you ignore the fact that MOST American families are being cannibalized by the exploding costs of living, and you continue on this road of customer dissatisfaction, I urge you to remember the following old addage :
"50% of SOMETHING is better than 100% of NOTHING!"
Also be assured that despite the fact that it seems only a few of us are sounding off in this forum, I can assure you that a LOT more of your customers (although quiet) share the same sentiment, and are likely actively looking for an escape route.
ChicagoAnon, we absolutely understand wanting to receive the best value for your money, and we're truly sorry to read about your experience. We'd love to review your account to ensure you're taking advantage of the best savings, and getting the most out of your service. To best assist, we'll be sending a Private Message.
~Izzy
Even after talking with a supervisor, they just repeat the same thing over and over without actually telling me WHY. Why am I being penalized for staying, why am I being taxed for autopay… my bill was less than $110 2 years ago. And now it’s due to be over $120 next month. No warning about autopay discount decreasing and now there is also an increase in my phone bill??? The same bill that was never supposed to increase????
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