I switched from Optimum to Verizon Fios a few months ago. I did the test drive to determine which tv package was best. When I was finished , a Verizon representative suggested that the most tv package was best for me and that the bill would not change. In one month, the bill was increased $44 per month, about a 20% increase on my entire bill for internet, phone and tv. I called to reduce my service to my tv where I pick 5 favorite channels. 2 of my 5 picks are not working and I learned that I can only fix this after another month, however, I can upgrade service anytime. I was very happy when I initially switched to Verizon but I now feel that these providers are all the same. 3 months of service is too soon to be increased by 20% I am now searching for another provider.
Hi tmshipbills, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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