Price increase despite "2 year price lock"
Andy762
Enthusiast - Level 1

So, two months after my FiOS triple play was installed, Verizon is raising the monthly fee for the DVR.  I signed a 2 year commitment and have to pay a sizable penalty if I cancel before then.  But Verizon stipulated on my contract "2 YEAR PRICE LOCK".  That is a direct quote.  Customer "service" now says only the bundle price was locked, not the equipment rates.  I say baloney.  You cannot commit a customer to a 2 year contract if the prices are not fixed.

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VladNJ
Enthusiast - Level 1

Equipment rental is like renting an apartment, renting tools, renting office equipment, or renting a car… The company is NOT allowed to increase rental rate while under contract.

 

Report them to the BBB.org

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LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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