I disconnected Fios Internet services on August 13, 2017 as I moved out from my old apartment on August 14, 2017. At that time, I was promised from Fios agent whose name was Aiden on August 9 in the chat and another agent on August 13 by the phone that the final bill would be pro-rated since I disconnected services in the middle of the month.
However, unfortunately, I received a final bill, and it was for the full months services of $63.38. As I believed what your agents told me, I’ve waited and waited that my final bill come to be adjusted for last four months. But now I got a letter from you that my bill is late. So I called again today and was informed that there is no pro-rated bill for Fios internet services.
I feel really frustrated that I was told not only once, but twice that the bill would be pro-rated and then come to find out that its not pro-rated. I have been diligent with paying my bills and do not want to have a collection issue.
I understand that this could sometimes happen. However, I think that this is inconsistent with your values and with the culture you work hard to maintain.
Thus, I respectfully expect you fix this problem at your earliest convenience.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.