Problem claiming Visa prepaid gift card


I have made multiple attempts to claim my Visa Gift Cards with no success. I have sent six emails and have yet to receive a response and made multiple attempts to use the chat option but never get a human and the chatbot seems to be deliberately obtuse.  See images below for errors. Please advise on how to best get this issue resolved as I am a fan of Verizon FIOS and recommend it to friends and colleagues on a regular basis. 

Thank you!

Re: Problem claiming Visa prepaid gift card
Moderator Emeritus

Hi fireinhole,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.