Problems with online support
MakeItEasier
Newbie

After an hour dealing with 2 online support representatives, one who gave me a number to call that said I needed to wait until tomorrow to speak to anyone, my frustration level and happiness with Verizon is at an all-time low.

A simple question asking what the additional cost would be for the new FIOS TV One DVR and Remote had the agent tell me there were a 50 dollar one-time cost and NO ADDITIONAL monthly costs.

The confirming email showed the next month bill to be an increase in my next bill of 30 dollars for the month with the additional 50 on top of that.  The agent must have thought I was an idiot saying the difference was the prorated difference.  If there was no monthly increase how could there be any prorated increase?

The old DVR is poor, the quality is not seamless with missed frames stalling the image at times, and based on my router speeds it appears to be the equipment not the network.

Experiences like this have me investigating cutting the chord.

I saved my chat to prove the misinformation I was given

Be on guard check all your numbers before confirming service changes

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Re: Problems with online support
LawrenceC
Moderator Emeritus

Hi MakeItEasier,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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