I've been dealing with an issue since mid August with my bill. We received an email August 18th saying we were going to lose our promotional credits because of our recent account changes on my two son's phones. I had recently upgraded my line and everyone else's line on my account because a sales agent called me on July 27th and talked me into trading in my phone to get the iphone 14 pro. I asked every question that I could think of to make sure that the upgrades to the lines and my trade in wouldn't effect anything else on my bill and she confirmed that my bill was actually going to be lower and sent me an email stating all of this and showing me what my bill would be once I made the changes. I took the deal. Then I get the email on August 18th and I call to ask what is happening - I'm told it was a standard email, nothing was being taken away, just sit tight. August 29th we get our bill and the prom credits are gone and my bill is 40ish dollars more plus some because of the changes. I call and am told they will fix it....days go by...still not fixed....I call again...this time I'm mad...they credit me $40 and say they will put in a ticket to fix it. The next statement cuts and it's still not fixed. I have now chatted and called for over two months and my bill still isn't fixed. I have asked multiple times to speak with someone who can fix it now and am told that they have to wait for the escalation ticket to process. Enough is enough. I want my bill fixed. I did my due diligence and asked all the right questions and was told that Verizon could go back to our phone conversation to verify what I was supposed to get if anything went wrong with my bill. Where are my answers? Why is it taking so long? Seems super simple to fix. Has anyone else had this happen? What was the result? How long did it take to fix?
We hear you loud and clear and want to provide you with precise information regarding the promotions on your account. We sent a Private note to further assist you. ~Geo
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