Promo rate not being honored

Signed up for Fios. Was told I would be given a rate of $135 for life. Currently on Test Drive. My recommendation tool does not work and also my bill has yet to be $135!! Also now that Test Drive is over I am being told my bill is about to go up. I switched from Optimum bc thought Fios had better customer service..nothing but headaches since I've switched...might be time to cut the cord or go back to optimum

Re: Promo rate not being honored

Hi gmv44,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.