Promotion Credit not Honored
edj1
Newbie

I purchased an iPhone 11 on August 27 2021 for $649.99 plus sales tax. This phone qualified for a $200 promotional credit BUT Verizon never gave me this credit. I called customer service more times than I can recall and spent hours on the phone. I was assured many times I would receive the credit but I never did. My balance  for the phone is now $216 so starting with my next payment Verizon will be collecting money from me that  is in error.

What is my recourse at this point to get this credit?

 


 

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Re: Promotion Credit not Honored
vzw_customer_support
Customer Service Rep

 

Thank you for reaching us out! I would be sending you a private note. >Jocelyn

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Re: Promotion Credit not Honored
edj1
Newbie

Thank you.

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Re: Promotion Credit not Honored
vzw_customer_support
Customer Service Rep

 

Thank you for providing this information, I would be more than glad to take a look on your acocunt, please allow the access to your account.

 

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth>Jocelyn

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Re: Promotion Credit not Honored
edj1
Newbie

Hello Jocelyn,

 

The link provided does not work.

 

Thanks.

Ed

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Re: Promotion Credit not Honored
vzw_customer_support
Customer Service Rep

Good evening! I'm sorry you're having trouble with the verification link. Please try clearing your cache and history from your device. Please also, close any unused windows/web pages. Then give it a try. 

We can send it again if these steps still won't allow you to verify the account. 

-Carter

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Re: Promotion Credit not Honored
edj1
Newbie

This link is bad. Error of page not working.

 
Please make sure you are sending an active link. Why are you requesting verification anyway. I already verified by getting into this chat.
 
Unfortunately, This is consistent with the poor runaround service Verizon has been giving on this issue.
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Re: Promotion Credit not Honored
vzw_customer_support
Customer Service Rep

We'd be more than glad to continue working with you here. Verizon takes protecting our customer's personal and account information very seriously.

 

This is a community forum, and we don't want your personal or account information jeopardized.

 

As our valued customer, your account concerns are our concerns and we’re here to assist you in any way we can. Since we will need account-specific details from you, we’ve sent you  a Private Message on this topic:

 

https://community.http://spr.ly/66003Zngo

 

 

-Robert C.

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