After having an unbelievable hard time with Verizon(I literally could write a novel), I’m fed up. I’ve already filed a complaint with the FCC, with had what I thought a good resolution. Instead, Verizon has quickly reverted back to deception and lies. My bill goes up constantly with rediculous and made up charges on the pdf copies. I literally have separate and diff bills printed on the exact same day for the same account for different amounts. I have credits on one bill that don’t show up on the next at all. My plan has changed 3-4 times in the past two years. My promotional credit is now mis construed and not what it was at the beginning. I have reps agree to a device payoff smount(what it should be) and then still Other reps deny that amount even after admitting they see the conversation. I’m now being harassed by reps via text at all hours.
what I would like to know is this…
I recently made a call to Verizon. The lady preceded to tell me that my chat with agents on the app, online, and through text(which all communications immediately were uploaded via text to my account support section) , were probably a (rhymes w/ hammer) who hacked into Verizon to mess with me.. hypothetically, if I got this on recording and I told her it was being recorded is that legal? Even if it’s not, I’m curious if that’s something that the FCC would be interested in. I know during arbitration and mediation, you can use those things, even if they are not submissible in court they are allowed there. This is not California, where the rules are the most stringent. this is Fl. I just can’t believe that a customer service representative can morally sit there and do that to a customer or consumer. I have completely left out, what led up to my FCC complaint the first time. No one here has that kind of time. Any thoughts?
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