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Give up. You’ll never get your promotions. You may never get the trade in for your old device. They will put you in an endless loop, have the same conversation offer the same solution again and again and again. It will drive you insane as they tell you it will work on the fifth or sixth or seventh or eighth time. They will have you enter the email of the third party vendor into your email contacts because sometimes that gets you the email (so they are well aware of the problem) It’s anti-customer service. They will drive you insane until you give up. I’m just waiting and waiting for my $800 trade in so that I can pay off my phone and get another carrier. …just get out as soon as you can.
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