Promotional Credit
jhj23
Enthusiast - Level 2

Upgraded to iPhone 14 pro max 256 in October 2022 with trade-in promo of $800. Order wouldn’t process online or on verizon app so I called and made the order over the phone. Sent phone in with label in box. No credits after a couple billing cycles; it usually appears pretty quickly. According to customer service, device couldn’t be found. Long story short, seven or so calls and three months later, still no credits. Last call informed me device was received, and it was never lost. Informed me I would receive confirmation of credit applied within 48 hours. That was a more than a week ago.  Sister wants to upgrade to new iPhone 14 pro max as well and continue service, but I’m afraid the same thing will happen again. Who do you contact to get this resolved? I’ve already spent a good amount of time calmly and patiently  on the phone just to be seemingly lied to and given b s in return. 

0 Likes
Re: Promotional Credit
vzw_customer_support
Customer Service Rep

It is a top priority that we provide the needed resolution when it comes to your upgrade offer. Our team is here around the clock to review the status of that return being investigated more in depth. Please, PM us. 

*Eli

Re: Promotional Credit
jhj23
Enthusiast - Level 2

I have pm’d.

0 Likes