I am beyond disappointed with Verizon, not only for the poor quality of their wireless service but also for their appalling customer service. If I could rate lower than 1 star, I would.
Back in October 2023, I signed up with Verizon, enticed by a promotional gift card offer. I had no intention of switching providers when I opened my account; in fact, I was looking forward to becoming a long-term customer. But that enthusiasm was quickly crushed. For the entire 8 months I was with Verizon, the data was so slow and unreliable that basic tasks became frustrating. Even though the service was terrible, I stayed because I had purchased a phone through Verizon, believing it was “free” with a trade-in, only to find out I was actually locked into a contract. Feeling misled but wanting to fulfill my obligations, I stuck it out.
Finally, in June 2024, I decided to leave when T-Mobile offered a promotion to cover my Verizon contract. I immediately jumped at the opportunity and closed my Verizon account after paying off my contract and any outstanding charges. I even received a letter confirming a zero balance and account closure. I thought that was the end of my Verizon nightmare.
Fast forward to October 2024, and Verizon started spamming me with a new $200 charge. After many calls to Verizon’s customer service—navigating an automated system that told me I had no account linked to my number or social security number—I finally reached a representative. I was told that this $200 was a “promotional rebate” related to the gift card I received when I opened my account. Supposedly, because I closed my account, I was suddenly liable for that amount. If this charge was legitimate, why wasn’t it applied immediately upon account closure? I was financially prepared to settle everything back in June, but now, as a full-time student with no income, this surprise charge is a huge burden.
The customer service I encountered while trying to resolve this was as bad as the wireless service. Representatives offered no solutions or even basic empathy. I attempted to explain my financial situation and my frustration with Verizon’s service, but no one seemed to care. One agent even stopped responding altogether on a live chat.
It’s astonishing that Verizon would try to squeeze an extra $200 out of a customer who left because of their inability to provide a reliable service in the first place. This charge now threatens to harm my credit score, and all because I had to leave a provider whose service and customer support are among the worst I’ve ever encountered.
If you’re considering switching to Verizon, I urge you to think twice.
You break the Contract of $200 Gift Card for 36 months ????
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