In November I decided to upgrade to the iPhone15, after a store associate said I was eligible for Verizon's trade-in promotion. Today I received an email stating that "Your device promotional credit has been removed from your account." This came after I sent my iPhone12 trade-in, which was in perfect working condition, following Verizon's instructions and packing materials.
Looking at my next bill, I see that Verizon is also assessing a "Promotion Chargeback" fee to recover the previous credits as if I did something wrong.
This is no way to treat a loyal Verizon customer of many years. I regret going to a local Verizon store and trusting a sales associate, who sold me on this promotion.
We want to make sure you get your credit back, and we're going to make sure we figure out what's going on. We're sending you a Private Message so we can gather more details.
~Jesse
This just happened to me, too! Were you able to get it taken care of?
Oh, wow! LoyalCustomer4, we are stunned to see you in this promotional dilemma. We know the importance of managing your deals, especially if you lost credits. We are here to help.
You can always check our offers through our official page:https://www.verizon.com/deals/.
We sent you a Private Message, please review at your earliest convenience.
~Gilbert
Did this get fixed. I am having the same problem. Just upgraded to the iPhone 16 and they did the same thing to us.
Start a new topic or ask questions in the open forum.
