Hello,
I was planning on canceling my service with Verizon today (after being a long time customer of 20 years), due to various reasons.
I spoke with an absolutely lovely customer service agent who made magic happen, and I decided to stay on.
One of the things she did was to upgrade my older plan to a current one. After reviewing the details, I noticed my bill was not prorated. I have 2 cell phone lines.
The current billing cycle is dated 7/14-8/13. Today is 7/24. I have been charged for a full month at $65 per line.
Is it possible to prorate that charge from todays date accordingly? Say for example, 7/24 - 8/13 for $45 per line?
If not, it would make better sense to change the plan at the new billing cycle on 8/13.
Many thanks.
Hey there, Mngaqui, we really appreciate your loyalty over the last 20 years and are so glad you decided to stay with us! We're happy to help with our billing cocnerns. Can you tell us more about why you were expecting your bill to be prorated?
-Lauren
I've read elsewhere in the forums that billing is a month in advance. Will attest Pink Logo Place does the exact same thing. Makes you wonder why it's called "postpaid" since to me, you're always paying up front regardless of whether you're "postpaid" or "prepaid"? The only real difference I see is the postpaid accounts don't cancel after one month should you neglect to pay for the next month.
Start a new topic or ask questions in the open forum.
