Question For Anyone...Equipment Upgrade Fees

I ordered the Quantum TV back in early August and finally received the box of new gear at the end of that month but changed my mind, called VZN to cancel the upgrade and promptly returned the equipment unused/ unactivated.

Since I never connected the new set-top boxes and officially activated the upgraded service, am I still accountable for the upgrade fee? Even though I never used the Quantum TV service?

Nowhere on the bill does it state that the upgrade fee is non-refundable. It states that equipment is returnable and how much each item would cost/ be charged if not received but nothing else.

Customer service tried to help but I don't think I was able to get my point across properly.

i just really want to know if I have to pay for something I never used so that asking them to give me credit for the nearly $40 upgrade fee is really going to make VZN bankrupt??????

I could see if I actually connected the new boxes and activated the Quantum TV service but in this scenario it's just not so...and in no way would it cost that much to ship...

1 Reply
Moderator Emeritus

Hi cupajoe1,

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