I'm a little nervous about something. I closed my Verizon account in September and was told I would receive a final bill in 2-3 months. Once I finally did I wanted to set up an arrangement, so I had planned to call back in January to do so. When I called, it looks like it referred me to a collection agency. I've not received any notice of collections, or even a follow-up phone call or letter from Verizon, so I was pretty alarmed. I'd like to know that I'm paying the right people, and that this information gets back to Verizon. I'd also like to not have a collection repoted to the credit bureaus. I have no issues with paying the amount due, but I really don't want negative reporting. What is people's experience with this process?
Have you tried calling Verizon and asking for the Ecenter?
I did try calling...when I enter my account information and hit the prompt to either set up a payment arrangement, or talk to an agent, it responds with the number for the collections and automatically transfers me...
@ElizabethS wrote:Have you tried calling Verizon and asking for the Ecenter?
If your account was referred to collections, then that is the right department. It would be a good place to start and see whether it was indeed sent there, and you can go forward from there.
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