Where to start? Verizon time and time again has failed me as a consumer. I typically am patient and laid back about things, but they took advantage of that and it's really sad. 2023 I received an email claiming that Verizon would pay the remaining balance on my mobile device and upgrade me. I was under the impression that I would go to the store and walk out with a new phone and .maybe. pay for activation. But come to find out I had the option to either pay off the rest of my phone and then trade up or have Verizon pay off the rest of my phone and pay out right for the new phone.
Once all was said and done I had paid off the remaining balance owed and upgraded my phone. They also convinced me to trade in ($180 trade in) and upgrade my smart watch while also adding a line for service ($150 account credit). Because as Julian and his manager pitched it to me I would simply pay for activation of the watch and the monthly $10 service connection fee. Meaning the device would be covered. Well, when the first bill came that was not the case. At first I only wanted it resolved, as being charged $3.33 monthly for the device isn't devastating but only irritating as I had been sold on the idea the device would be covered. When I called the store to resolve it the first time they informed me that they had called me to tell me that my watch was locked and they couldn't send it off in that condition, but received no answer. I never got said call. But can distinctly recall removing the watch from my account so that this wouldn't be an issue. Then, Julian needed the IMEI so he connected to the old watch and shortly after shoved it in a random drawer. So I went in sometime later to "unlock" said watch and Kody informed me that the device was "lost" and that Julian was no longer with them.
To save some time I'll just say on SEVERAL occasions I went in person, called and even used the chat trying to resolve this and each time the story changed, or I was told conflicting information. Several tickets were "raised" but on zero occasions was I actually contacted. On many occasions I was promised that the situation was resolved and that the credits would reflect 100% in my next bill. At no point did this resolve. So from September of 2023 until February of 2024 I attempted an obnoxious amount of times to have this resolved and at no point did anyone actually help me or resolve the issues. I resulted to changing to a new company and I received my final bill and guess what, the issue still wasn't resolved. What now..?
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