Rate increase
Shandricken
Enthusiast - Level 2

I just received an email stating my bill will be going up $4.00 per line beginning in April.  My thoughts are Verizon is already the most expensive phone plan out there, new customers are being offered $25.00 per line and as a loyal cell and Fios customer I am getting nothing.  I have 4 lines and two currently have phones that I am paying for.  I will be moving the two I can to another provider and as soon as the other two phones are paid off, I will be leaving.  

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1 Solution
Nilsa_VZ
Community Manager
Community Manager

Some of you may have received notices from Verizon regarding a price increase of $4.00 per line for Mix and Match unlimited plans. This change went into effect on 3/1/24. Here is a list of impacted plans with their respective FAQ’s: 

Changing a plan is not required, and you can choose to remain on your plan while enjoying all the same features and benefits you currently enjoy. Along with your current benefits, Verizon is also providing you an additional benefit of 5 GB of Premium mobile hotspot data on top of your current hotspot allowance.

We have a variety of ways you can save and make sure you’re getting the best deal possible on your current plan as well. 

  • Take advantage of Auto Pay and paper-free billing and save $10 a month/line.
  • Check My Offers for targeted ways to save even more.
  • Don’t forget to refer a friend to Verizon and get $15/month in bill credit per sign up for a year. Refer up to 10 friends to save $1,800/year
  • Open a Verizon Visa Card, and you could earn up to 4% back in Verizon Dollars on your purchases. Use the Verizon Dollars earned toward your Verizon bill each month. This card is also eligible for the automatic payment discount mentioned above

If you choose to change your plan, or are interested in looking at what great alternatives we have available, please check our current plans here: https://www.verizon.com/plans/unlimited/


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Nilsa
Community Manager

Community Manager
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242 Replies
vzw_customer_support
Customer Service Rep

Hello BamaEskies, we know the importance of managing your plans, especially when it comes to cost. Our goal is to offer a world-class experience.

 

If you need further support on your plan/billing options, please let us know. Verizon is always here for you.

~Gilbert

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ELD5905
Enthusiast - Level 1

Agree 100% - I’m gone as soon as it makes sense with paying off the remainder of our phones

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gemfire
Enthusiast - Level 3

Dear Customer Representative's, A private message is not going to help all of us with rate increase. Each time that I's  have reached out to you and chatted through the private message I get "let's check into one of our new plans".  Have checked through chat box, phone calls and comparing the plans on my own. All the plans will increase at the lowest $40+. I have one smart phone, one dumb (flip) phone and a box for a house number. Yesterday I talked with my brother and he is getting 2 new iphones, apple tablet,  and apple fitbit and will be paying less than $150 per month. Has it all down in writing from the store and I told him I hope that is true because others have had the unfortunate experience when the actual bill starts. I unfortunately will wait till the contract is up so that I don't lose the trade in amount I did which covered the cost of the new phone I purchased back when.  

vzw_customer_support
Customer Service Rep

Hi, gemfire. I hear you loud and clear. Saving money is a necessity nowadays, and it is my goal to have this happen for you. I appreciate all the steps you have taken to save money. I don't want to see you leave us. I'd like for you to give us another chance to see if there is anything we can do to help save your business and save you some money. I have sent you a Private Message to proceed. 

-Natasha

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Abrego23
Enthusiast - Level 1

Is so unfair that new costumers are being offered with plans $25 but I been paying $200 for two lines for 5 years ..  this is ridiculous,  wants to gain new costumers! ? What about US? We want to save too!. Or ??( seriously you will  gain to loose) .. I'm moving ! 

vzw_customer_support
Customer Service Rep

We can definitely check on your account to see what can be done to save you some money. We will be sending a private message. ~Peter

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vzw_customer_support
Customer Service Rep

Hello, ItsMe4884, we're so glad you chose Verizon and would hate to see you go. We know it's important to make sure that you're on the best pricing that fits your budget. So we can review your account and options, we will be reaching out via Private Message.

-Lauren

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vzw_customer_support
Customer Service Rep

SunDvil99, we understand your concerns and I know that no one likes to see an increase in their bill. We dont want to lose you and we would be glad to take a closer look at your account to ensure we are providing you with accurate information based on your specific account. Be on the lookout for a Private Message from us and we will be glad to review your specific details with you. 

-Andi

vzw_customer_support
Customer Service Rep

We understand why you feel this way. Honestly I don't think anyone wants to see this on their bills. We want to assure you of our commitment to bringing you our award-winning network. To continue improving our industry-leading mobile network and services, we’re adjusting our older price plans. If you wish, we can evaluate your account to make sure you're on the best plan for your needs. 

~Ivone

Vwgirl5246
Enthusiast - Level 1

Sounds like a standard ‘because we can’ answer to me.   Not getting enough out of the older plans so they raise your bill and try to force you to a newer plan. 

Hmacd7
Enthusiast - Level 1

To continue improving our industry-leading mobile network and services, we’re adjusting our older price plans..” Lol. What  does this word salad mean? I am fluent in English, French and Japanese, so feel free to answer in any of them. 

LoveMyRuns
Enthusiast - Level 2

I would like to see what I can do to get a better deal. This increase is rediculous when we signed a contract with the price we would be paying. It should never increase until I upgrade a phone. Specially when people who just sign on with Verizon will get better deals than people like me who have been a customer for centuries 

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vzw_customer_support
Customer Service Rep

Hello. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help. 

~Ivone

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vzw_customer_support
Customer Service Rep

ellyaide We understand the concern with changes to your bill, and we  can definitely take a look to see what other options there may be to save some money. We will be sending a private message. ~Peter

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Dshefsky
Enthusiast - Level 1

I just received a text stating my bill will be going up $4+ per line beginning in April.  My thoughts are Verizon is already the most expensive phone plan out there, new customers are being offered better rates per line and as a loyal  customer I am getting nothing.  I’ll be reevaluating my bill to determine if I will be leaving.  

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vzw_customer_support
Customer Service Rep

Thank you Dshefsky for taking your time to reach out about the recent bill increase, I know no one likes seeing a price increase on their account, and thanks for giving us a chance to explain. This $4/line per month increase is designed to help ensure Verizon is able to grow and continue investing and delivering the best experiences and network you rely on every day. Let’s review your account to ensure you are getting the best value. We are ready when convenient for you.

-Deb

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Dshefsky
Enthusiast - Level 1

Please PM me on doing a plan review.  What is best way to start this?

The lack of communication prior to increasing my bill was wrong and likely not legal. I shouldn’t find out you’re increasing my rate after you bill me. 

Greenway1964
Newbie

Same here, 4 lines @ $4 is a lot. I thought we had a contract. Seems to me they ate breaking their end of the deal. I an finished with them also.

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vzw_customer_support
Customer Service Rep

Greenway1964, we'd hate to lose you as a valued Verizon customer, and we want to make sure you're getting the best bang for your buck. We're sending you a Private Message so we can help. 

 

We also have this FAQ where you can find more ways to save on your plan and more details about the price increase: https://www.verizon.com/support/play-more-unl-plan-change-faqs/

 

~Jesse

EUGENEdes
Newbie

I’m correct in saying that Verizon has increased their profits by approximately 576000000 with price increases.  That is unacceptable 

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NoName2008
Enthusiast - Level 1

My bill is already $135 per month for ONE phone and a watch. Far too much money for dropped calls/dropped WiFi, poor internet connection, and 1-bar service every day.  I returned to VZ after AT&T struck out a bad deal. I am considering to go elsewhere as well. 

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