I experienced an auto pay error that resulted in payment processing 2 weeks before the selected date of the month. It’s now been 1 week if we’re counting business days from the date I requested a payment reversal and I have yet to receive a refund. I’ve called 3 times and all 3 agents were wonderful but I think it’s a bit redundant to have 3 individuals submitting the same request with no documentation of updates or status from the previous agents request. I can’t complain about the customer service because it’s been consistent but I would like to make a complaint about those handling the request and their lack of follow up and response. I want my money. By the time this matter is resolved it will be time for the auto-payment to process and my account will be long in the negative setting me back even further. Fix it, Please!
Hi MiriP, I'd like to go over your autopay set up with you and get eyes on what is going on so I'll be sending a Private Message. I wanted to also advise though, if there is already a new balance on the account when the payment reversal is requested it gets denied as there must be a credit balance. Please be on the lookout for a Direct Message.
-Melissa
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