Rebate Fatigue
NotTooMuch
Enthusiast - Level 2

Maybe the community can help, because after more than an hour with chat I give up! This customer service agent does not understand that websites are not static and therefore the ad I selected when I placed my order to switch to Verizon could have changed. I cannot get an answer and considering I have had service for less than a week I am considering leaving again...

You know the story, girl meets wireless carrier, wireless carrier makes promises, girl falls for it, girl is wrong. The rumor was I would qualify for an e-gift card of $200 or $250, something like that, for each of the four lines I that had a port-in and I purchased a new phone.  The two BYOD ports would get $300 each.  We are talking enough money and I may be stubborn (fill in with your word of choice) to fight over this. When I reached out because I know the rebates will require something from me, after all, I am of an age where I remember cutting off the UPC and mailing it in with a copy of my receipt, Verizon has never heard of such a rebate - even though rebates are still on the website. Argh!!! Any of you who have struggled get this fixed?

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2 Replies
vzw_customer_support
Customer Service Rep

I’m saddened you’ve been having trouble with the rebate situation NotTooMuch. We’ve sent a Private Note so that we can assist further.

-John

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vzw_customer_support
Customer Service Rep

We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/ ~Peter

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