Recent FIOS service changes after contract expiration
Rambler284
Newbie

I've been a long time customer.  I just had my contract expire, and my monthly rate went up with no changes to service.  I reached out via chat to a representative who made changes to my a/c,  she asked me to review and accept the order while she was online with me. In all frankness because she stayed on the line I didn't review the channel lineup well. It was less expensive than my previous new rate did and accepted it.  I found out after the fact that I lost a number of channels and Showtime.  When I reached out again and had items (still missing at least 1 desired channel) restored my bill was even higher than my old new rate.  

I'd love to go back to my previous plan if it's possible.  The changes seemed to take all of 10 minutes.  I've been told I can't go back to my previous plan.  If I truly can't can I get a valued customer discount or a renewal credit to reduce my costs? I've been working with a fellow named Patrick via phone support, but at this point he seems to not be able to help me any further.  Any help would be most appreciated.  Thank you.

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Re: Recent FIOS service changes after contract expiration
LawrenceC
Moderator Emeritus

Hi Rambler284,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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