Hello! I had a small payment left on my account ($105). I didn’t receive any notifications warning me my service would be suspended prior to receiving a text that my service had been suspended. I’m asking for a courtesy to remove those fees of $80. I immediately paid my bill once I saw the text & do not have a history of asking for exceptions. Normally my bill is paid before the next due date. Thank you. @VerizonCustomerservice
Hello, Sunshinelover. Help is here. We always want to ensure you are set up for the best success for your billing and payments. Your full detail billing is available every month via your My Verizon account. Do you have access to your online account?
-Natasha
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