Redeem Gift Card
Not applicable

I keep getting this message when trying to redeem gift card: "{"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}" 

Please advise.

Re: Redeem Gift Card
LawrenceC
Moderator Emeritus

Hi unsatisfied_202,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Re: Redeem Gift Card
Eedson04
Enthusiast - Level 1

Hello, i also have the same problem. Whenever i try to redeem my $200 gift card, it says error. I tried to contact a representative but the chat on the app is too slow and always freeze.

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Re: Redeem Gift Card
LawrenceC
Moderator Emeritus

Hi Eedson04,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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