Redeem my Gift Card
Enthusiast - Level 1

Verizon, as a major communications company, your website should not be such a bleeding disaster. I am a brand new customer and this is not going well AT ALL. Trying three computers, five browsers and the app did not work. I have a new customer $50 gift card to apply to my bill and the VERY bored agent on the phone offered to email me access to my gift card in 45 DAYS, at which point I imagine it will be expired.  I want this fixed now please.

Re: Redeem my Gift Card
Moderator Emeritus

Hi Renee3,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.