Refund against a order and placed new order in its place

[ramakant1]

Hello,

I ancelled an order for some issue and placed a new order in its place. The cancelled order number is {edited for privacy}. I am yet to receive the security deposit against this order and it has been more than a month. I called support number multiple times but am not getting a proper response.

Does anyone know what should I do?

Regards,

Ramakant

[ElizabethS]

Your issue has been escalated. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

[ramakant1]

Have not yet heard back on this. I prefer if a private message is sent since it is easier to check.

[LawrenceC]

Please allow two business days for a reply.

[ramakant1 · Accepted solution]

I can see the deposit refund on my credit card.

Thanks a lot for the help.