I’ve called Verizon 3 times regarding the equipment I sent back for 5g home internet and asking for a refund. They received it one day before the grace period ended but I was still charged. 2 out of the 3 times I called I was assured I would get a refund but never got it, this was the 3rd month that I called, and was finally told I was not receiving a refund due to my return being past the grace period even though during my 1st call I was told that I returned in time. I’m down $544 dollars and it’s something I really need to resolve. I don’t know if I just call again or just deal with being down $544. Like Verizon has the equipment can I really not get a refund???
Marcusjqr, we're sorry to read about the issues you experienced with the return of your 5G Home Internet. We'd be happy to take a closer look at your account and review the status of your return right away. To better assist, we'll be sending a Private Message.
~Izzy
I am having a similar issue! I have been told at least 4 times that my refund would be in my account by a certain date and it never is. I have been going into a local corporate Verizon store for months now and still no refund!
We definitely want to make sure that your concerns are clarified. We will be glad to help you find the status of the refund you are expecting. We sent a Private Message for assistance. ~Geo
Start a new topic or ask questions in the open forum.
