Refund for router rental - We Need Real Competition, Not a Cable-Internet Monopoly

Because verizon is a duoploy, and comcast is even worse, i have been forced to have terrible verizon service for years.

I recently moved to Maryland and brought a verizon router with me.

I was unable to purchase intetnet online without renting a router.

The router arrived, and then I tried to return it.  I returned it to the Verizon store in Rockville: 

Verizon lost the router, and refuse to give me credit for my router.

Despite paying everything but the router rental fee, my service can be canceled at anytime because verizon has not decided wether to give me a refund.

Every state has a regulator over monopolies and duoploies like Verizon. Mine is the

Maryland Public Service Commission.  If you ever have a billing dispute with Verizon, file a complaint with your government commission.  I have when Verizon did not remove some hazardous lines from my house after numerous calls, it worked!  I am filing another complaint now about Verizon refusing to refund my money for the router.

{edited for privacy}


Embrace a society with no privacy. Don't be afraid. Use it to your advantage. Record everything.



We Need Real Competition, Not a Cable-Internet Monopoly
New Yorker Magazine
In some big cities, broadband consumers have a choice between a cable operator, such as Comcast, and a telephone provider, such as Verizon. But that’s practically no choice at all. 
Re: Refund for router rental - We Need Real Competition, Not a Cable-Internet Monopoly
Community Manager
Community Manager

Hi veriznduopoly,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.