Refund pending

My account was inactivated in last week of July. I have a credit of 59 $ on the account. I have returned all equipment and am awaiting the refund for the past 4 months. My communication with the customer support in payment services has been nothing but dissapointing. Can someone look into this and help ?

Is there a email address where I can communicate about this ? 

Last time after spending around 10 mins with the cuistomer support in payment services, when i asked for her manager - she just hung up. Is there any way to make this easier - dont have hours to spend on this - please help

Re: Refund pending
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.