Refund....still owed

I have been on chat 3 times now and left my number after being told hold times were over one hour with trying to get help by phone ...still no help.  Chat people take 20 mins to answer anything.  Last chat I was told refund credited back to method we were billed by 7/30??  And nothing.  Service was cancelled in do we get our $80 back.  This is ridiculous....

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Re: Refund....still owed

Hi Jj6,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.