What a joke. Contacting customer service is a complete circus. I’ve been waiting OVER. 8 MONTHS for my refund after cancelling Verizon service. What is going on? They can certainly take your money that day but refuse to refund money due to you?? Am I getting paid interest also??? So glad I left the circus.
Normally the company has to refund the deposit within two months. I would contact your states Public Utilities Commission or Public Service Commission or Department of Finical Service in your state via google search as well as http://www.fcc.gov and file an online complaint with them to get the deposit back.
normally a deposit is forfeit if you did not keep the service for the contract period or you miss a payment which starts the clock all over again etc.
it can come in the form of a post card check, credit to your card it was taken from but not in cash.
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