Registering my $50 Rewards not working

[luigi38]

So I've used the email link, i've used my phone, i've called Verizon support and gotten nowhere.  I'm unable to register for the promo that I was promised with the $50 Verizon Visa Prepaid Card.  I also read other forums and cleared cache/history, no luck.  Please advise and fix...seems like another terrible way to not deliver what was promised from Verizon.

[LawrenceC]

Hi luigi38,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.