I have been unable to upgrade or manage services online for at least 2 days. I have spent hours on the phone trying to get this resolved with a variety of different Verizon agents. Very frustrating. I'm posting this in the hopes that a Verizon representative will finally escalate this to the right person to troubleshoot. Let's get this resolved!
The familiar error message when trying to manage or upgrade verizon services is:
We are experiencing a temporary problem and can't continue your order at this time.
Please try again later.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.