Renewal Misrepresentation

I've been a Verizon customer since 2009. I've always been able to renew my agreement without issue - not this time. The agents - note agents, as I had to make multiple calls, each lasting more than 25 minutes - were rude, wouldn't answer direct questions, told outright lies and didn't follow up as they promised to do. I guess my only recourse is to get a gmail account and move to Comcast. I wanted to avoid the hassle of returning equipment and re-installation, but probably don't want to send money to  - at the worst, thieves and liars - at the best, poor business people with worse customer service/retention skills. I can only suppose that their cost to keep a customer is more than the cost of attracting a new customer...hard to believe.

Re: Renewal Misrepresentation
Contributor - Level 2

Hi eja1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.