Renewal problem

I have been on the phone and with a live agent for the past couple days trying to have the renewed contract rate honored.  Last month someone in retention emailed me and said it was resolved, I have him praised for honoring the contract.  Because of the incorrect current invoice I called again, to hear that guy is no longer working at verizon.  I have confirmation pages from when I renewed in may -that on line agent said to print every page in case there was a problem but I cant get anyone to honor the contract, just a lot of run a round.  How do I get this resolved when I have paperwork and a confirmed email from verizon.  I am baffled.

Re: Renewal problem
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Re: Renewal problem
Customer Service Rep


We have not heard back from you about this issue. At this point we will be closing the private support case. Please reach out to us if you have any other questions.