I have been a FIOS customer less than 30 days and am trying to understand some login issues. I had been a landline customer for years. When I decided to become a FIOS customer, I decided to create an ID (user1 or residential ID) to gain access to MyVerizon to view my order and bill. During the process, the webpage indicated that the ID would also be used as my email; address (i.e. user1@verizon.net). I then tried to access the web mail sites (for some reason Verizon has two webmail pages that look completely different) but they would not recognize the login. After many hours with technical support, someone finally told me that the email address would be not activated until the FIOS account was activated.
After the FIOS account was activated, the email would still not work. I tried both email sites (Webmail 2.0 on v.com and Webmail 3.0 on v.net) but neither would accept the login. Tried technical support again and the solution was to create a new login ID (user2 or online ID) which would also be an email address (user2@verizon.net). The new ID consisted of a jumbled set of letters and numbers that resembled a password more than an ID; certainly nothing I could remember very well. The technician said I could create other suitable alias IDs once I got into the account.
I can login to both of the webmail sites with the user2 ID; however, when I try to go view my bill, I get a message saying that user2 is an online ID and cannot be used to view billing info. The message says I must use my residential ID. I should note that both the MyVerizon and the web mail sites display the correct account number and give access to the account profile. However, the account profile is different for each.
Is it true that one cannot have a single ID that provides access to both MyVerizon and the webmail web sites? And, if it is possible to have a single ID, does anyone know of a fix? I can live with this situation; it just seems unnecessarily burdensome. Also, under no circumstances do I want to change my residential ID (user1).
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
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