Residential Phone Service/Bill Do Not Appear on my Verizon Account

I recently moved to a new home, and the ONE bill account that I had for my resential, internet and wireless was removed (because I did not have internet through Verizon anymore). SInce then, I am no longer able to see my residential service when I log into, can't access my residential bill, and have no idea whether or not residential bills will be mailed to my home or not. The only service I can see on my account is for the disconnected internet service for a home I no longer live in.

I have made several hour+ long phone calls to customer service attempting to have my online account fixed resulting in nothing but frustration and failure. The last phone call I was told that a ticket would be opened to fix this (that was 2 weeks ago), I log in today to the same results.

What recourse do I have to get this fixed?! So frustrating and disappointing.

Re: Residential Phone Service/Bill Do Not Appear on my Verizon Account
Moderator Emeritus

Hi KMNeiswender,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.