I was charged a $30 Returned Payment fee last month. We changed bank accounts and I enteresed the new account number one digit off, so our payment didn't go through. When I found out, I immediately made the payment again. I called and spoke to someone about the fee and was told it could not be reversed. We have been loyal customers for years and I always make our payments on time. This was a human error. I'd like to have this fee reversed. Pleae advise.
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By your own admission the error was on your part and not verizons. The returned payment fees are not refundable although many companies do this I cannot say it’s $30. I see some companies charge 5% of the bill (like a late penalty) and some states only allow certain amounts to be assessed. But if they are following the rules it would be a “courtesy” if any company returns it.